“The IMA team has provided Twin County Recovery Services Inc. with two decades of professional, helpful, friendly service and a user-friendly EHR product. We were pleasantly surprised as IMA rolled out the web-based application a few years ago to find further enhancements to assist in our work.   The arrangement of client charts on the Web gives staff needed information at their fingertips allowing for healthier staff client interactions in sessions. Their customer service is top rate with a live person to assist any issues that may arise as well as ongoing assistance with our developmental needs. The IMA team is always open to receive suggestions as well as recommend potential improvements to our process as we develop our ever-changing work model on the Web”

“We have been using IMA as our Electronic Health Record (EHR) and Practice Management (Billing) system for over 10 years. It is their singular focus on New York that allows us to attain a reimbursement rate of over 95% on the fiscal side and Tier I certifications on clinical audits. IMA meets our high expectations for content and control and takes a customer first approach working closely with our team to create the customization of their software that fits our agency. The team at IMA is responsive and always available to work with us”.

“Over 28 years ago, IMA automated our OMH & OASAS programs. The partnership in our electronic records data with IMA has continued to provide a system that far exceeds our expectations. Many state regulatory changes have occurred since we first started with IMA, they were responsive bringing their system forward providing us with the latest state-of-the-art technology. They are responsive to our needs and provide fast, effective solutions to our challenges. We count on them, and they deliver”

“IMA is responsive to our needs, implementing changes in State regulations into their software in an efficient, compliant, painless way. We find their team to be patient, knowledgeable, and extremely helpful putting us first and delivering what we need. Your staff are absolutely amazing, responding almost immediately any time I send an email, which is really unheard of in this time. ”