What Our Clients Say
We strive to provide the highest quality systems and services available to human services professionals. These clients believe we achieve that goal.
"We investigated and researched vendors for more than a year before we chose IMA. We were optimistic that we made the right decision but our experience with IMA has removed any doubt and confirmed absolutely that we made the right choice. The professionalism, expertise, knowledge and responsiveness has been consistent and reliable. In addition the staff are pleasant, flexible, accommodating and have a positive attitude. We are very pleased with the system and the staff at IMA. We would highly recommend their product and their staff." –Jennifer Brennan, Associate Executive Director, Mental Health Association of Westchester, Elmsford, NY
"We have had several unhappy experiences with software vendors who promised the ability to meet our needs and left us hanging. Then we came to IMA and they have really delivered. SBH has a full continuum of Inpatient, Outpatient, Residential, and Case Management Services and the IMA staff have been able to develop effective solutions for our billing, quality improvement, and documentation needs. They appreciate the special needs and requirements associated with our billing and regulatory requirements, are constantly improving the platform, and offer personable and effective support throughout the process." –Rick Kinsella, V.P. Quality Assurance, Syracuse Behavioral Health, Syracuse, NY
"We had outgrown our custom-built program, and we needed to search for a new billing solution. IMA has not only become our billing solution, but it also helped solve our scheduling concerns, and the clinical records portion was an added bonus. The IMA staff is very supportive. I oversee our mental health clinic; I am not a technical person. But the IMA staff members have helped me learn what I need to know to be the systems project manager". –Dan Dodge, St. Lawrence County MHC, Potsdam, NY
"IMA has helped us transition into managed care for our network of clients. With the IMA system, we can now track the authorizations and re-authorizations for our many managed care contracts, each with many different billing algorithms." –Jonas Waizer, COO, F.E.G.S., New York City
"We have clients who are mandated to us from the courts. We have to issue reports to them. Before the IMA system, our staff members went through the charts manually counting the toxicology reports - how many positive, how many negative. That took a long time. Now staff members just press a button and get the reports from the IMA system" –Yvette Bairan, The Osborne Association, Brooklyn, NY
"The people at IMA are friendly, helpful and go beyond what we pay for. When I have questions and issues, they are addressed. And they are addressed within the timelines we agree upon. From the start, the system has done what it is supposed to do and has been reliable. Good luck with the launch of the new IMA Desktop - what a great product! I cannot wait for us to have it installed on every desktop at SUS." –Lesley Edinboro, Services for the Underserved, New York City
"IMA works very hard and well to customize their product to the specific needs of the customer. They appear genuinely excited with the opportunity to meet our specific needs through a modification of their product." –Tom McKeown, COO, Institute for Community Living (ICL), New York City
|
